Customer Advocate I

HCSC

Rockford, IL, United States
Base: $17.75 - $28.39; bonus/equity: annual incent...
Responding to telephone inquiries
Responding to written inquiries
Conducting research
This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner

Job Summary

  • This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
  • At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.
  • We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued.

Matching Summary

This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.

Salary

Base: $17.75 - $28.39; Bonus/Equity: annual incentive bonus plan; Benefits: health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives

Skills & Requirements

Must-have

  • responding to telephone inquiries
  • responding to written inquiries
  • conducting research
  • data entry experience
  • typing experience
  • independent decision making skills

Nice-to-have

  • learn quickly and adapt to change
  • knowledge of medical terminology
  • knowledge of anatomy
  • working with various lines of business

Key Requirements

  • High school diploma OR GED
  • 6 months customer service experience
  • 6 months office environment experience

Work Rights

Not specified

Tailored Resume

Cover Letter