Associate I, Client Contact

Fidelity National Information Services

Not specified; competitive salary mentioned; benef...
Hybrid
Desk-side assistance for technology support
Troubleshooting desktop systems and networks
Ticketing system incident management
The role involves providing desk-side assistance and resolving complex technology support issues in a hybrid work environment

Job Summary

  • The role involves providing desk-side assistance and resolving complex technology support issues in a hybrid work environment.
  • Candidates must be available for rotating on-call schedules including holidays to ensure 24x7x365 production support.
  • FIS offers a diverse and collaborative atmosphere with opportunities for professional development and competitive benefits.

Matching Summary

The role involves providing desk-side assistance and resolving complex technology support issues in a hybrid work environment.

Salary

Not specified; Competitive salary mentioned; Benefits included

Skills & Requirements

Must-have

  • desk-side assistance for technology support
  • troubleshooting desktop systems and networks
  • ticketing system incident management
  • rotating on-call and holiday support
  • heterogeneous environment configuration

Nice-to-have

  • strong soft skills and listening abilities
  • enthusiasm for providing technical support
  • self-motivated to learn new technology
  • expertise in business applications
  • participation in IT infrastructure projects

Key Requirements

  • Night shift availability required
  • Hybrid work schedule (3 days in-office)
  • Experience with diagnostic tools and password resets

Work Rights

Not specified

Tailored Resume

Cover Letter