Assist with updating and maintaining the ticketing system based on functional and business requirements
Job Summary
Assist with updating and maintaining the ticketing system based on functional and business requirements.
To undertake the installation, maintenance and decommissioning of computer hardware, software and peripherals ensuring that this is done to agreed procedures and standards and that all relevant documentation is maintained.
We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Matching Summary
Assist with updating and maintaining the ticketing system based on functional and business requirements.
Skills & Requirements
Must-have
ServiceNow platform experience
Hybrid Cloud Environment support
Active Directory, Azure, Office 365
IT asset provisioning and decommissioning
Vendor management for support and maintenance
Remote global user support
Nice-to-have
No Ego and No Arrogance culture
Injecting fun into work
Above market total compensation
Exceeding local benefit expectations
Key Requirements
4-6 years experience in global corporate end-user/service desk
Bachelor of Science degree or equivalent experience
ITILv3 qualification preferred
Comptia A+, Network+, Microsoft certification advantageous