Cx Automation Performance Analyst

Betterment

Remote, US
Base: $110,000 - $140,000; equity: competitive equ...
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Ai program post-launch administration
Zendesk ai or comparable cx platform experience
Data visualization with looker or zendesk explore
** Betterment is seeking a remote Cx Automation Performance Analyst to oversee the performance and optimization of AI programs that enhance customer experience. The role focuses on ensuring AI tools remain effective post-launch, requiring strong analytical skills and experience in performance data analysis. **

Job Summary

  • The role focuses on owning the post-launch life of AI programs to ensure they keep working, improving, and are well-documented.
  • Candidates will build dashboards tracking key metrics like containment, AHT, and CSAT while identifying failure modes such as model drift.
  • Betterment offers a competitive equity package, comprehensive health benefits, and a generous PTO policy alongside a mission to empower wealth building.

Matching Summary

Match Score: 75

** Betterment is seeking a remote Cx Automation Performance Analyst to oversee the performance and optimization of AI programs that enhance customer experience. The role focuses on ensuring AI tools remain effective post-launch, requiring strong analytical skills and experience in performance data analysis. **

Salary

Base: $110,000 - $140,000; Equity: Competitive equity package included; Benefits: Health, dental, vision, 401(k) match, and generous PTO

Skills & Requirements

Must-have

  • AI program post-launch administration
  • Zendesk AI or comparable CX platform experience
  • Data visualization with Looker or Zendesk Explore
  • Identification of model drift and hallucination
  • Incident response for AI quality issues

Nice-to-have

  • Fintech or regulated industry compliance experience
  • Continuous improvement mindset
  • Systems thinking for knowledge structure
  • Strong documentation and runbook creation skills

Key Requirements

  • Hands-on experience analyzing AI/automation performance data in support environments
  • Proficiency with data visualization tools (Looker, Tableau, Zendesk Explore)
  • Experience in fintech or regulated industries subject to compliance review

Work Rights

Not specified

Tailored Resume

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