Client Service & Product Support Specialist

ADP

El Paso, Texas, United States
Base: usd $15.00 - usd $28.94 ph; bonus/equity: so...
On-site
1-3 years of customer service experience
Excellent verbal and written communication skills
Ability to troubleshoot remote technical assistance
The Support Specialist will provide enterprise level support to clients and workers via live chat, email, and phone channels for the WorkMarket platform

Job Summary

  • The Support Specialist will provide enterprise level support to clients and workers via live chat, email, and phone channels for the WorkMarket platform.
  • Candidates must be relationship builders who can prioritize, solve problems, and collaborate with the product team to continuously evolve the client experience.
  • ADP offers best-in-class benefits starting on Day 1, including medical, dental, vision, matched retirement savings, and paid volunteer time off.

Matching Summary

The Support Specialist will provide enterprise level support to clients and workers via live chat, email, and phone channels for the WorkMarket platform.

Salary

Base: USD $15.00 - USD $28.94 per hour; Bonus/Equity: Some positions may include additional compensation; Benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program

Skills & Requirements

Must-have

  • 1-3 years of customer service experience
  • Excellent verbal and written communication skills
  • Ability to troubleshoot remote technical assistance

Nice-to-have

  • Curiosity for technology and problem solving
  • Experience with Zendesk or JIRA applications
  • Previous SaaS support experience
  • Ability to work independently in fast-paced environment

Key Requirements

  • College degree preferred but not required
  • Demonstrated ability to execute and de-escalate situations
  • Solid computer skills and troubleshooting ability

Work Rights

Not specified

Tailored Resume

Cover Letter