Senior Manager, Customer Resiliency Strategy And Analytics
Capital One Canada
Toronto, Ontario, Canada
3d onsite
Customer-centric strategies
Portfolio risk management
Data-driven decision making
Lead the strategy and analytics for both our Collections and Recoveries programs, defining and executing customer-centric strategies to help customers get back on track with credit while protecting Capital One Canada's financial health
Job Summary
Lead the strategy and analytics for both our Collections and Recoveries programs, defining and executing customer-centric strategies to help customers get back on track with credit while protecting Capital One Canada's financial health.
Lead and develop a high-performing team of analysts, fostering a culture of inclusion, collaboration, and innovation, while also partnering with cross-functional teams to translate strategies into effective business outcomes.
Enjoy a hybrid work environment with 3 days in the office, support for physical, financial, and emotional well-being, and opportunities for growth and leadership development within Capital One.
Matching Summary
Lead the strategy and analytics for both our Collections and Recoveries programs, defining and executing customer-centric strategies to help customers get back on track with credit while protecting Capital One Canada's financial health.
Skills & Requirements
Must-have
Customer-centric strategies
Portfolio risk management
Data-driven decision making
Loss forecasting
Executive communication
Nice-to-have
Fostering inclusive culture
Balancing loss prevention
Customer experience enhancement
Business growth strategies
Industry trend understanding
Key Requirements
7+ years in debt collection, credit risk, or analytics
5+ years people leadership experience
Strong problem-solving and analytical skills
Experience synthesizing complex insights for senior leadership