Support Analyst, Portfolio Management Systems

FactSet

Not specified (based on job description)
Bachelor's degree in cs or related field
3-5 years technical support experience
Financial services operational controls knowledge
FactSet is seeking a Support Analyst for its Portfolio Management Systems team, responsible for onboarding and providing technical support to hedge funds and asset managers. The ideal candidate will possess a strong technical background, particularly in financial services, along with excellent communication skills to engage effectively with clients

Job Summary

  • This role involves providing hands-on technical support and resolving complex challenges across trading, trade lifecycle, and reporting for hedge funds and asset managers.
  • The successful candidate will act as a primary point of contact for clients, ensuring smooth onboarding experiences and maintaining accurate system documentation.
  • FactSet is committed to sustainable growth and has been recognized as a Best Place to Work by Glassdoor for its inclusive culture and employee choice.

Matching Summary

Match Score: 85

FactSet is seeking a Support Analyst for its Portfolio Management Systems team, responsible for onboarding and providing technical support to hedge funds and asset managers. The ideal candidate will possess a strong technical background, particularly in financial services, along with excellent communication skills to engage effectively with clients.

Skills & Requirements

Must-have

  • Bachelor's degree in CS or related field
  • 3-5 years technical support experience
  • Financial services operational controls knowledge
  • Portfolio management or trading platform familiarity

Nice-to-have

  • Strong Python scripting and data analysis skills
  • Experience with AWS cloud platforms
  • Familiarity with Zendesk or Jira helpdesk tools
  • Collaborative mindset for team knowledge sharing

Key Requirements

  • Bachelor's degree required
  • 3-5 years relevant experience
  • Understanding of financial markets and instruments

Work Rights

Not specified

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