Assistant Manager Of Operations, Guest Services

Loews Hotels & Co

Fully remote
Remote team support
Guest service excellence
Contact center technologies
Loews Hotels & Co is seeking an Assistant Manager of Operations for their Guest Services team, focusing on delivering exceptional guest experiences in a fully remote environment. The ideal candidate should have strong leadership qualities, excellent communication skills, and a guest-first mindset, with experience in managing remote teams

Job Summary

  • Loews Hotels & Co is seeking an Assistant Manager of Operations, Guest Services to support a remote team of agents across the Customer Engagement Center.
  • The role involves partnering with management to drive performance, provide real-time coaching, monitor engagement quality, and serve as a key point of escalation for guest concerns.
  • The company offers competitive benefits including health & wellness, 401(k) with match, paid time off, and tuition reimbursement, fostering a culture of growth and belonging.

Matching Summary

Match Score: 85

Loews Hotels & Co is seeking an Assistant Manager of Operations for their Guest Services team, focusing on delivering exceptional guest experiences in a fully remote environment. The ideal candidate should have strong leadership qualities, excellent communication skills, and a guest-first mindset, with experience in managing remote teams.

Skills & Requirements

Must-have

  • remote team support
  • guest service excellence
  • contact center technologies
  • voice and digital channels
  • performance monitoring

Nice-to-have

  • passion for service and sales
  • compassionate leader
  • fostering collaborative culture
  • inclusive team environment
  • continuous improvement

Key Requirements

  • 3+ years guest service experience
  • High School Diploma or GED
  • Proven ability to lead remote teams
  • Strong guest service and sales acumen
  • Proficiency with Microsoft Office tools

Work Rights

Not specified

Tailored Resume

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