Manager, Customer Onboarding

Deel

Usa, United States
Not specified; stock grant opportunities dependent...
Fully remote
2-5 years customer onboarding experience
B2b saas product background
Team management and recruitment skills
Deel is seeking a Manager for Customer Onboarding to lead a team responsible for guiding customers through the onboarding process of their SaaS product. The ideal candidate should have 2-5 years of experience in customer onboarding or success, strong project management skills, and a customer-focused mindset

Job Summary

  • Deel is an all-in-one payroll and HR platform supporting workers in over 150 countries with a vision to unlock global opportunity.
  • The role involves managing a team of Onboarding Business Managers, handling escalations, and driving process improvements for customer journeys.
  • Candidates will benefit from stock grants, remote work flexibility, and the opportunity to work at the fastest-growing SaaS company in history.

Matching Summary

Match Score: 85

Deel is seeking a Manager for Customer Onboarding to lead a team responsible for guiding customers through the onboarding process of their SaaS product. The ideal candidate should have 2-5 years of experience in customer onboarding or success, strong project management skills, and a customer-focused mindset.

Salary

Not specified; Stock grant opportunities dependent on role and location; Additional perks and benefits based on employment status and country

Skills & Requirements

Must-have

  • 2-5 years Customer Onboarding experience
  • B2B SaaS product background
  • Team management and recruitment skills
  • KPI setting and performance tracking
  • Customer escalation resolution

Nice-to-have

  • Experience in diverse global teams
  • Strong project management focus
  • Process improvement initiative leadership
  • High attention to detail
  • Ability to present complex ideas clearly

Key Requirements

  • 2-5 years experience in Customer Onboarding or Customer Success
  • Experience with B2B SaaS products
  • Strong project management skills
  • Team leadership and hiring experience

Work Rights

Not specified

Tailored Resume

Cover Letter