Sr. Coordinator, Enterprise Payments Returns

Capital One

Muntinlupa City, Philippines
On-site
Enterprise payments returns workflow
Process management and policy adherence
Team training and development
Capital One is seeking a Senior Coordinator for Enterprise Payments Returns in Muntinlupa City, Philippines. The role involves managing workflow processes, providing guidance to team members, and training new associates

Job Summary

  • The role is responsible for planning, organizing, and leading the coordination of workflow and process management activities.
  • The Senior Coordinator acts as the main trainer for new functions and associates within the department.
  • This position requires providing guidance to team members in resolving escalated complaints and disputes with minimal supervision.

Matching Summary

Match Score: 85

Capital One is seeking a Senior Coordinator for Enterprise Payments Returns in Muntinlupa City, Philippines. The role involves managing workflow processes, providing guidance to team members, and training new associates.

Skills & Requirements

Must-have

  • Enterprise payments returns workflow
  • Process management and policy adherence
  • Team training and development
  • Escalated complaint resolution

Nice-to-have

  • Leadership in complex problem solving
  • Minimal supervision capability
  • Internal customer guidance skills

Key Requirements

  • Experience in process management
  • Ability to handle escalated disputes
  • Training and mentorship capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter