As part of the customer service team for Export, you'll play a vital role in ensuring smooth and efficient order handling from start to finish
Job Summary
As part of the customer service team for Export, you'll play a vital role in ensuring smooth and efficient order handling from start to finish.
You will keep the customer and respective sales responsible informed and create credit notes when needed, based on signed delivery notes.
You will address network issues proactively based on stock levels to prevent Out of Stock (OOS), Possible Obsolete Stock (POS), and Possible Critical Stock (PCS).
Matching Summary
As part of the customer service team for Export, you'll play a vital role in ensuring smooth and efficient order handling from start to finish.
Skills & Requirements
Must-have
Smooth and efficient order handling
Customer requirements met in delivery
Resolve order blocking issues
Follow-up on delivery progress
Maintain clear and timely communication
Register and resolve complaints
Dispatch product samples
Implement price changes in SAP
Manage master data
Address network issues proactively
Nice-to-have
Share our taste for life
Join our big little family
Value you as a person
Support professional journey
Flexible working hours
Work from home 50%
Sports and wellbeing activities
Internal mobility and promotional opportunities
Passionate food enthusiasts
Shape a tasty future
Key Requirements
Bachelor’s degree preferably in a commercial field or equivalent through experience
Customer-oriented
Stability in complex and high-pressure situations
Solution-oriented
Proactively anticipate and address customer requests
Strong communicator with good social skills
Fluent knowledge of Dutch, French, and English
Fluent in current IT applications (Outlook, PowerPoint, Excel, Word ...)