Sr Business Process Analyst - Support Knowledge And Ai

UEG

Pune, Maharashtra, India
Fully remote
Knowledge management and kcs methodologies
Process mapping and improvement methodologies
Data analysis using sql and visualization tools
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we provide the trust to take risks, the tools to grow, the skills to develop, and the support of a company invested in you for the long haul.
  • With Flex Work, we combine in-person and remote work to deepen connections, maintain a strong community, and enable flexible schedules that cater to business, team, and personal needs.

Matching Summary

We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.

Skills & Requirements

Must-have

  • Knowledge management and KCS methodologies
  • Process mapping and improvement methodologies
  • Data analysis using SQL and visualization tools
  • Support technologies and troubleshooting
  • Integration of knowledge management systems
  • AI chatbot and digital agent support

Nice-to-have

  • Strong documentation and communication skills
  • Adaptability and continuous learning mindset
  • Collaboration with cross-functional teams
  • Experience with Lean Six Sigma certification

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years Business Process Analyst or similar role
  • 5+ years knowledge management and KCS experience
  • Experience with AI chatbot/automated systems
  • Process improvement certifications (Lean, Six Sigma)
  • 2+ years experience with SQL and data visualization tools

Work Rights

Not specified

Tailored Resume

Cover Letter