Ai And Devops Platform Support Lead

Publix Serving (Civica)

Hybrid
10+ years technical support leadership experience
Incident and problem management facilitation
Ci/cd pipeline and kubernetes platform support
Citi is seeking an experienced Ai and DevOps Platform Support Lead to enhance the stability and performance of its critical AI and DevOps platforms. The ideal candidate will have over 10 years of relevant experience and will work collaboratively with engineering teams to improve platform services while fostering a culture of mentorship and continuous learning

Job Summary

  • This role is responsible for contributing to the stability, reliability, and performance of critical AI and DevOps platforms used across the organization.
  • The ideal candidate will help lead a team of SRE and Support engineers while facilitating incident resolution and collaborating with engineering teams.
  • Citi offers mentorship, continuous learning, flexibility with potential hybrid work opportunities, and the chance to build systems that influence global economies.

Matching Summary

Match Score: 85

Citi is seeking an experienced Ai and DevOps Platform Support Lead to enhance the stability and performance of its critical AI and DevOps platforms. The ideal candidate will have over 10 years of relevant experience and will work collaboratively with engineering teams to improve platform services while fostering a culture of mentorship and continuous learning.

Skills & Requirements

Must-have

  • 10+ years technical support leadership experience
  • Incident and problem management facilitation
  • CI/CD pipeline and Kubernetes platform support
  • Vendor relationship and offshore coordination
  • Resilience activities and disaster recovery drills

Nice-to-have

  • Generative AI concepts knowledge
  • Java Python Go coding proficiency
  • Cost reduction through root cause analysis
  • Collaborative team environment fostering
  • Proactive system health assessment skills

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 10+ years relevant hands-on technical or support leadership experience
  • Experience with Red Hat OpenShift or similar Kubernetes technologies
  • Working knowledge of Generative AI concepts preferred
  • Hands-on experience with observability tools like Prometheus or Splunk

Work Rights

Not specified

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