Customer Service Manager

Bluescope Steel

Eagle Farm, Australia
On-site
Customer service strategy execution
Team performance and development
Key account management
Lead the Trade Coast Customer Service Officers, Programmers and Estimating teams, focusing on developing people's capability and capacity

Job Summary

  • Lead the Trade Coast Customer Service Officers, Programmers and Estimating teams, focusing on developing people's capability and capacity.
  • Ensure customers and key accounts receive consistent service while managing supply excellence within the Brisbane market.
  • Enhance the customer experience through improvement plans, CRM management, ongoing customer reviews, and suitable inventory management.

Matching Summary

Lead the Trade Coast Customer Service Officers, Programmers and Estimating teams, focusing on developing people's capability and capacity.

Skills & Requirements

Must-have

  • Customer service strategy execution
  • Team performance and development
  • Key account management
  • B2B customer relationship management
  • Supply chain excellence

Nice-to-have

  • Innovative problem-solving
  • Collaborative leadership style
  • Positive and passionate team environment
  • Commitment to sustainability

Key Requirements

  • Experience leading teams in B2B customer service, sales, account management, or supply chain
  • Proficiency in using data and analytics for performance evaluation
  • Experience with SAP and Amazon Phone System is highly desirable

Work Rights

Not specified

Tailored Resume

Cover Letter