Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Primary location base pyy range: $169,800 usd - $2...
Fully remote with flexible in-person collaboration opportunities (at least 50% of time spent in-office or in the field each quarter).
Design and own global adoption & retention programs
Integrate programs into gtm and cs operating model
Make programs data-driven and measurable
Workday is seeking an Adoption & Retention Programs Lead to spearhead the establishment of a new function within their Customer Success Center of Excellence. The role focuses on designing scalable programs that enhance customer product adoption and retention, leveraging data to measure success and drive continuous improvement

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, reporting to the Sr. Director of Customer Success Innovation.
  • This role designs and orchestrates a portfolio of scaled programs that protect and grow Workday’s customer base by improving product adoption, value realization, and renewal health across regional and product Customer Success teams.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to spearhead the establishment of a new function within their Customer Success Center of Excellence. The role focuses on designing scalable programs that enhance customer product adoption and retention, leveraging data to measure success and drive continuous improvement.

Salary

Primary Location Base Pay Range: $169,800 USD - $254,600 USD; Additional US Location(s) Base Pay Range: $143,400 USD - $254,600 USD; If performed in Colorado, the pay range for this job is $150,900 - $226,300 USD

Skills & Requirements

Must-have

  • Design and own global adoption & retention programs
  • Integrate programs into GTM and CS operating model
  • Make programs data-driven and measurable
  • Mitigate risk and protect revenue integrity
  • Simplify processes and scale through platforms
  • Drive innovation, pilots, and continuous improvement

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Integrity, empathy, and shared enthusiasm
  • Meaningful work with supportive colleagues

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption and/or retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs and playbooks
  • Strong analytical skills and comfort working with CRM and CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter