The role involves delivering hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, and MongoDB
Job Summary
The role involves delivering hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, and MongoDB.
DigitalOcean offers competitive benefits including reimbursement for conferences, training, education, and access to LinkedIn Learning courses.
Employees are expected to collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes and drive continuous improvement.
Matching Summary
The role involves delivering hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, and MongoDB.
Salary
Base: $75,200 - $94,000; Bonus/Equity: Eligible for bonus and equity compensation; Benefits: Competitive array including EAP and flexible time off
Skills & Requirements
Must-have
2-5 years technical support experience
Hands-on database systems knowledge
Linux networking and cloud infrastructure
Database fundamentals troubleshooting skills
Nice-to-have
Open-source project contributions
Multi-cloud environment exposure
Kubernetes and containerized environments
Infrastructure-as-Code tool proficiency
Programming language development interest
Key Requirements
2-5 years of experience in technical support or DevOps
Strong foundational knowledge of Linux and networking
Understanding of database backups, replication, and indexing
Effective communication skills for explaining technical concepts