Cisco Uccx Administrator

CACI

Base: $86,600 - $181,800; bonus/equity: not specif...
Not specified (assumed to be on-site due to security clearance requirement).
Cisco uccx administration experience
Ivr script design and management
Finesse agent desktop configuration
CACI is seeking a Cisco UCCX Administrator to manage and maintain the Cisco Unified Contact Center Express environment, ensuring smooth operations and troubleshooting issues. The role requires significant experience in Cisco UCCX, collaboration technologies, and a security clearance

Job Summary

  • The role ensures the smooth operation of contact center infrastructure while supporting the deployment of new features and enhancements.
  • Candidates must possess a deep understanding of Cisco UCCX, Finesse, and CUCM integration to manage queues, skill groups, and IVR scripts effectively.
  • CACI offers a culture of integrity with competitive compensation ranging from $86,600 to $181,800 and comprehensive benefits including healthcare and retirement.

Matching Summary

Match Score: 85

CACI is seeking a Cisco UCCX Administrator to manage and maintain the Cisco Unified Contact Center Express environment, ensuring smooth operations and troubleshooting issues. The role requires significant experience in Cisco UCCX, collaboration technologies, and a security clearance.

Salary

Base: $86,600 - $181,800; Bonus/Equity: Not specified; Benefits: Healthcare, wellness, financial, retirement, family support, continuing education, time off

Skills & Requirements

Must-have

  • Cisco UCCX administration experience
  • IVR script design and management
  • Finesse agent desktop configuration
  • CUCM integration knowledge
  • Call center workflow troubleshooting

Nice-to-have

  • Strong analytical problem-solving skills
  • Excellent cross-functional collaboration
  • Experience with unified communications technologies

Key Requirements

  • TS/SCI clearance with Polygraph
  • DoD 8140 compliant certification
  • 3+ years Cisco UCCX experience
  • CCNA Collaboration or higher preferred
  • Bachelor's degree in related field

Work Rights

Must have TS/SCI clearance with Polygraph

Tailored Resume

Cover Letter