This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale
Job Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
You will own delivery end to end, bringing technical judgment and operational context to inform decisions while leading work from scoping through to production and iteration.
The combination this role asks for is someone technically confident to build and ship, with the programme management skills to run complex cross-functional work.
Matching Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Hands-on experience building automation systems
Strong programme management skills
Technical confidence in coding and debugging
Experience with low-code platforms like n8n or Make