Base: $70,715 - $113,145; bonus/equity: not specif...
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Manage mflc service center staff
Provide technical solutions
Implement business processes
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Magellan Health is seeking a Manager for its Service Center for the MFLC program, responsible for overseeing staff and managing complex projects to improve service delivery. The ideal candidate will have a strong background in project management, technical troubleshooting, and leadership, with a focus on enhancing user experience across technical platforms.
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Job Summary
This position works directly with PMO leadership team on highly visible, strategic projects to support the delivery of the MFLC contract.
Manages the MFLC Service Center staff responsible for responding to telephone inquiries from MFLC field and program management office staff.
Monitors and evaluates data from the call tracking and call management telephone system for accuracy, completeness, response time and other performance issues.
Matching Summary
Match Score: 75
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Magellan Health is seeking a Manager for its Service Center for the MFLC program, responsible for overseeing staff and managing complex projects to improve service delivery. The ideal candidate will have a strong background in project management, technical troubleshooting, and leadership, with a focus on enhancing user experience across technical platforms.
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