Aerospike powers millions of transactions per second with millisecond latency for mission-critical use cases including machine learning and AI
Job Summary
Aerospike powers millions of transactions per second with millisecond latency for mission-critical use cases including machine learning and AI.
The Senior Support Engineer will troubleshoot complex customer issues across diverse environments while collaborating cross-functionally with engineering teams.
This role requires acting as a customer advocate to ensure timely resolution of live incidents and supporting enterprise customers with real-time data.
Matching Summary
Aerospike powers millions of transactions per second with millisecond latency for mission-critical use cases including machine learning and AI.
Skills & Requirements
Must-have
7-10+ years technical support experience
Deep proficiency with Linux operating systems
Solid understanding of distributed systems
Hands-on experience with NoSQL databases
Familiarity with AWS cloud infrastructure
Nice-to-have
Previous enterprise software support experience
Exposure to Kubernetes and Docker containers
AWS certification or large-scale deployment experience
Strong written and verbal communication skills
Self-starter with a growth mindset
Key Requirements
Bachelor's degree in Computer Science or equivalent practical experience
7-10+ years of experience in technical support or systems engineering