Director De Producto Y Portafolio Hipotecario

Publix Serving (Civica)

Ciudad De Mexico, Mexico
On-site
Business intelligence and customer experience
Commercial relationship management
Differentiated customer experiences
The job posting seeks a Director of Product and Mortgage Portfolio at Publix Serving (Civica) in Mexico City. The role involves leading teams in business development, product management, and customer experience innovation, requiring extensive experience and strong leadership skills

Job Summary

  • Define and develop the Business Intelligence and Customer Experience area to ensure added value to the customer experience.
  • Manage commercial relationships with top online and offline merchants, negotiating new promotions and identifying future sales opportunities.
  • Responsible for developing differentiated experiences and models for customers through the 'Customer Care' initiative and a comprehensive service model.

Matching Summary

Match Score: 85

The job posting seeks a Director of Product and Mortgage Portfolio at Publix Serving (Civica) in Mexico City. The role involves leading teams in business development, product management, and customer experience innovation, requiring extensive experience and strong leadership skills.

Skills & Requirements

Must-have

  • Business Intelligence and Customer Experience
  • Commercial relationship management
  • Differentiated customer experiences
  • Innovation Lab management
  • Internal service provider integration
  • Sales campaign metrics
  • Marketing strategy coordination
  • Internal communication direction

Nice-to-have

  • Risk assessment and ethical judgment
  • Creative thinking and decision-making
  • Relationship building at all levels
  • Conflict management skills

Key Requirements

  • 10+ years relevant experience
  • Bachelor's Degree Business Administration, Negotiation, Business Strategy, Mkt
  • Master’s degree preferred

Work Rights

Not specified

Tailored Resume

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