Australian telecommunications regulations compliance
The Customer Service Operations Manager owns the end-to-end performance of Yomojo's customer service function, leading people, processes, and platforms
Job Summary
The Customer Service Operations Manager owns the end-to-end performance of Yomojo's customer service function, leading people, processes, and platforms.
This role blends strategic leadership with data-driven execution to ensure operational excellence, regulatory compliance, and consistently high service standards.
Yomojo is an award-winning global outsourcer embarking on an ambitious expansion strategy to become Australia's next challenger telco.
Matching Summary
The Customer Service Operations Manager owns the end-to-end performance of Yomojo's customer service function, leading people, processes, and platforms.
Skills & Requirements
Must-have
10 years customer service experience
5 years leadership role experience
Australian telecommunications regulations compliance
Workforce management and scheduling expertise
CRM and analytics tools proficiency
Nice-to-have
Agile team collaboration skills
Process improvement innovation mindset
High-volume contact center background
Strategic planning capabilities
Cross-functional stakeholder management
Key Requirements
Minimum 10 years in customer service
At least 5 years in a leadership role
Familiarity with Australian telecommunications laws