The Customer Success Manager ensures customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals
Job Summary
The Customer Success Manager ensures customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing tools and support for professional growth and a flexible work approach combining remote and in-person time.
The role involves partnering closely with Sales, Services, and Product teams to deliver a top-notch planning experience and maintain strong customer relationships across enterprise accounts.
Matching Summary
The Customer Success Manager ensures customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
Salary
Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Customer Success Management
SaaS solution support
CRM usage like Salesforce
Account management and strategic planning
Change management practices
Renewals and contract negotiation
Collaboration with cross-functional teams
Nice-to-have
Executive presence and communication
Critical thinking and pricing strategy
Managing ambiguity in complex environments
Strategic customer interactions
Flexible work environment
Trusted advisor relationship building
Key Requirements
3+ years as a Customer Success Manager
2+ years experience with change management
2+ years CRM experience including Salesforce
2+ years account management experience
3+ years collaborating with executive-level customers