Issrrn000172 - Application Tech Support Practitioner

Accenture

Service desk management
Production systems availability
Incident and outage resolution
Join us in creating a vibrant environment where your contributions will shine!

Job Summary

  • Join us in creating a vibrant environment where your contributions will shine!
  • Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements.
  • We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Matching Summary

Join us in creating a vibrant environment where your contributions will shine!

Skills & Requirements

Must-have

  • Service Desk Management
  • production systems availability
  • incident and outage resolution
  • disaster recovery procedures
  • data retention practices

Nice-to-have

  • collaborative efforts
  • unique perspective
  • shared success culture

Key Requirements

  • Beginner proficiency in Service Desk Management in German Language
  • 1 year of experience in relevant related skills
  • Bachelor's Degree in relevant field of studies
  • Intermediate proficiency in Incident Management
  • Intermediate proficiency in Problem Management
  • Advanced proficiency in Communication Skills in German Language
  • Advanced proficiency in Customer Service
  • Expert proficiency in Technical Troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter