Customer Success Manager - Financial Software

Workday

London, United Kingdom
Not specified; not specified; not specified
3-5 years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The team acts as a liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products

Job Summary

  • The team acts as a liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.
  • Customer Success Managers are responsible for developing success plans that outline critical success factors and metrics for customer value.
  • The role requires coordinating the customer relationship while promoting opportunities for two-way communication and driving resolution on raised concerns.

Matching Summary

The team acts as a liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3-5 years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills
  • SaaS environment customer management

Nice-to-have

  • Project management with Workday HCM
  • Workday Payroll or Financials expertise
  • Account management adoption planning
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Business or Technical degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter