Customer Relations Spec

HCM Portal (UPS)

Mx
Handling customer complaints
Processing customer issues
Utilizing customer information databases
The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures

Job Summary

  • The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures.
  • This position interacts with UPS corporate departments to ensure customers' issues are addressed appropriately.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures.

Skills & Requirements

Must-have

  • handling customer complaints
  • processing customer issues
  • utilizing customer information databases

Nice-to-have

  • diplomatic communication skills
  • ability to handle frustrated customers
  • experience with corporate departments

Key Requirements

  • experience in customer relations
  • strong communication skills
  • ability to manage issue resolution

Work Rights

Not specified

Tailored Resume

Cover Letter