Customer Care Agent

Hastings Deering (Australia) Ltd

Acacia Ridge, Queensland, Australia
Not specified; not specified; body, mind & wallet ...
Call centre experience required
Proactive outbound calling skills
Crm tool proficiency
This role involves proactively engaging customers via outbound calls at key moments during the ownership of CAT machines

Job Summary

  • This role involves proactively engaging customers via outbound calls at key moments during the ownership of CAT machines.
  • The successful candidate will walk customers through a digital ecosystem to ensure they can self-serve effectively.
  • Employees benefit from comprehensive support including free health checks, income protection insurance, and flexible work schedules.

Matching Summary

This role involves proactively engaging customers via outbound calls at key moments during the ownership of CAT machines.

Salary

Not specified; Not specified; Body, Mind & Wallet Support included

Skills & Requirements

Must-have

  • Call centre experience required
  • Proactive outbound calling skills
  • CRM tool proficiency
  • Professional stakeholder engagement

Nice-to-have

  • Business or Office Administration qualifications
  • Microsoft Office expertise
  • High degree of confidentiality
  • Empathy in handling complaints

Key Requirements

  • Demonstrated call centre experience
  • Qualifications in Business/Office Administration desirable
  • Excellent computer knowledge with databases
  • Pre-employment police check and medical assessment

Work Rights

Not specified

Tailored Resume

Cover Letter