Job Summary

• The Service Resolution Team (SRT) is the ultimate stop for providing solutions for fans, incubating and iterating customer resolutions by liaising with clients and internal departments.
• You will be responsible for investigating customer claims, accepting problematic calls from representatives, and monitoring relevant queues to resolve queries.
• The role requires building strong rapport with internal and external stakeholders, ensuring accurate fan-facing information, and proactively improving processes.

Matching Summary

Skills & Requirements

Key Requirements

• Customer service background
• Manage multiple tasks in a fast-paced environment
• Flexibility to work any shift including weekends
• Police clearance check required

Work Rights