Digital Experience Executive - Grenade

Mondelez International

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Zendesk or similar digital chatbot platforms
Experience working within an ecommerce team
Strong problem-solving abilities in fast-paced environment
** Mondelez International is seeking a Digital Experience Executive for its Grenade brand, focusing on enhancing customer experiences across digital platforms and supporting eCommerce growth. The role involves managing customer queries, improving operational efficiency through tools like Zendesk, and collaborating with various internal teams to drive customer loyalty and retention. **

Job Summary

  • This role plays a key part in enhancing the customer experience across Grenade's digital platforms while driving key eCommerce metrics.
  • The successful candidate will manage day-to-day customer queries via Zendesk and continuously improve automations to streamline operations.
  • Joining this high-performing team offers unique opportunities for personal and professional development during a period of brand expansion.

Matching Summary

Match Score: 75

** Mondelez International is seeking a Digital Experience Executive for its Grenade brand, focusing on enhancing customer experiences across digital platforms and supporting eCommerce growth. The role involves managing customer queries, improving operational efficiency through tools like Zendesk, and collaborating with various internal teams to drive customer loyalty and retention. **

Skills & Requirements

Must-have

  • Zendesk or similar digital chatbot platforms
  • Experience working within an eCommerce team
  • Strong problem-solving abilities in fast-paced environment

Nice-to-have

  • Experience with Yotpo Feefo or Trustpilot platforms
  • Genuine interest in sports nutrition industry
  • Proactive approach managing multiple tasks

Key Requirements

  • Previous experience using Zendesk or similar platforms is essential
  • Proficient in MS Office, MS Excel, and CRM platforms

Work Rights

Not specified

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