Lead Customer Service Representative

Texasdoghouse

Wescott Acres, SC, United States
Base: $15.00ph doe; bonus/equity: tips; benefits: ...
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Leading by example
Handling escalated client issues
Touring new clients
** Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The ideal candidate should be passionate about pets, possess strong customer service skills, and be capable of leading a team in a fast-paced environment. **

Job Summary

  • We are revolutionizing the pet industry by creating a connected care network of trustworthy partners who bring creative innovation every day.
  • You’ll be leading by example, handling escalated client issues with empathy, and training and mentoring new CSRs.
  • Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.

Matching Summary

Match Score: 75

** Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The ideal candidate should be passionate about pets, possess strong customer service skills, and be capable of leading a team in a fast-paced environment. **

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, Discounted Pet Insurance, PTO

Skills & Requirements

Must-have

  • leading by example
  • handling escalated client issues
  • touring new clients
  • ensuring up-to-date vaccinations
  • training and mentoring new CSRs
  • opening and closing the center
  • managing check-ins and check-outs
  • fielding phone calls and appointment questions
  • processing payments and balancing cash drawers
  • escorting pet guests
  • keeping the lobby clean
  • supporting team members
  • customer service or retail experience
  • leading with patience and presence
  • handling multi-line phones and POS systems

Nice-to-have

  • pet-obsessed professionals
  • revolutionizing the pet industry
  • part host, part handler, part operations wizard
  • cool under pressure
  • confident stepping in and stepping back

Key Requirements

  • 1+ year in a customer service role required
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter