£43,804 - £51,000 py; not specified; not specified
Deliver outstanding customer service
Technical expertise within tech bar
Manage tech bar team and slas
Deliver outstanding customer service and technical assistance, acting as a point of technical expertise within your Tech Bar hub location
Job Summary
Deliver outstanding customer service and technical assistance, acting as a point of technical expertise within your Tech Bar hub location.
Support the day-to-day management of your Tech Bar team, ensuring SLAs and important metrics are met, and utilising ServiceNow to analyse impact.
We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work.
Matching Summary
Deliver outstanding customer service and technical assistance, acting as a point of technical expertise within your Tech Bar hub location.
Salary
£43,804 - £51,000 per annum; Not specified; Not specified
Skills & Requirements
Must-have
Deliver outstanding customer service
Technical expertise within Tech Bar
Manage Tech Bar team and SLAs
Utilise ServiceNow for impact analysis
Troubleshoot Windows 11 and Apple OS
Microsoft 365 knowledge and troubleshooting
Mobile Application Manager and Microsoft Authenticator
Nice-to-have
Train and mentor junior IT staff
Identify and address service gaps
Collaborate with line management
Communicate effectively with customers
Support colleagues at home and office
Values-led culture and diversity
Key Requirements
Experience on enterprise-scale Technical Support desk
Knowledge of Microsoft Entra ID & Intune
In-depth knowledge of Windows 11 OS
Hands-on experience supporting Apple OS
Previous use of ServiceNow for incident management