Oversee and manage the outreach division of the contact center, including ambulatory referral management, imaging orders, MyChart patient inbaskets, and appointment request forms from the UHealth website
Job Summary
Oversee and manage the outreach division of the contact center, including ambulatory referral management, imaging orders, MyChart patient inbaskets, and appointment request forms from the UHealth website.
Implement process improvements to enhance operational efficiency and patient experience, and implement department human resources actions, including hiring, terminations, salary administration, and performance evaluations.
Work closely with executive leadership, service line administrators, and physicians to optimize resource utilization and patient throughput.
Matching Summary
Oversee and manage the outreach division of the contact center, including ambulatory referral management, imaging orders, MyChart patient inbaskets, and appointment request forms from the UHealth website.
Skills & Requirements
Must-have
Contact center outreach division management
Ambulatory referral management
Epic scheduling decision tree
Budgetary controls
Process improvement implementation
Human resources actions
Performance reporting
Nice-to-have
Effective interpersonal relationships
Executive leadership collaboration
Patient experience enhancement
Resource utilization optimization
Key Requirements
Bachelor’s degree in relevant field
Minimum 4 years of relevant experience
Proficiency in computer software (i.e., Microsoft Office)