The role involves providing quality customer service via phone, mail, email, or in person while managing billing and service requests
Job Summary
The role involves providing quality customer service via phone, mail, email, or in person while managing billing and service requests.
Employees will evaluate customer eligibility for the Residential Arrearage Management Program (RAMP) to provide debt forgiveness to low-income gas customers.
The position requires adherence to Massachusetts Department of Public Utility regulatory guidelines along with federal and state laws regarding credit and collections.
Matching Summary
The role involves providing quality customer service via phone, mail, email, or in person while managing billing and service requests.
Salary
Starting Pay: $25.55; Shift: 8:30AM-5:00PM; Benefits: Not specified
Skills & Requirements
Must-have
Two years customer service experience
Billing or collections experience required
Microsoft Excel and Word proficiency
High school diploma or GED equivalent
Nice-to-have
Bilingual in Spanish preferred
Strong organizational and analytical skills
Ability to multitask effectively
Key Requirements
Two years customer service, billing, or collections experience
High school diploma or GED equivalent
Proficiency in Microsoft Excel and Word applications