Bdc Administrator/customer Service Representative

DCH Subaru of Thousand Oaks

Thousand Oaks, California, US
Base: $17.00 to $20.00ph; bonus/equity: individual...
Not specified (assumed in-person based on the nature of the role).
Customer communication and follow-up
Scheduling systems
Fast-paced environment
DCH Subaru of Thousand Oaks is seeking a Service BDC Administrator/Customer Service Representative to enhance customer relationships and drive service department revenue. The ideal candidate should possess a background in customer service, preferably in a dealership environment, and demonstrate excellent communication skills

Job Summary

  • You are the first point of contact for our service customers, helping to drive appointments, build relationships, and increase service department revenue through excellent communication and follow-up.
  • Connect with our loyal Subaru customers and help them stay on track with their vehicle maintenance, recalls, and recommended services.
  • We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

Match Score: 85

DCH Subaru of Thousand Oaks is seeking a Service BDC Administrator/Customer Service Representative to enhance customer relationships and drive service department revenue. The ideal candidate should possess a background in customer service, preferably in a dealership environment, and demonstrate excellent communication skills.

Salary

Base: $17.00 to $20.00/hour; Bonus/Equity: Individual Appointment Shown/Sold, and Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Wellness Programs

Skills & Requirements

Must-have

  • customer communication and follow-up
  • scheduling systems
  • fast-paced environment
  • team-focused environment

Nice-to-have

  • passionate about customer experiences
  • goal-driven
  • friendly and meticulous

Key Requirements

  • Prior experience in dealership service BDC
  • call center or customer service environment
  • Automotive service experience
  • familiarity with Subaru’s maintenance schedule
  • Bi-Lingual (Spanish/English) A Plus
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter