Business Value Specialist

Genesys

Sydney, Australia
Ai and ccaas expertise
Data analytics skills
Strong communication skills
Genesys empowers organizations to improve customer and employee experiences

Job Summary

  • Genesys empowers organizations to improve customer and employee experiences.
  • As a Business Value Specialist, you will connect customer needs with technology solutions.
  • You will collaborate with clients to quantify the business impact of experience delivery.

Matching Summary

Genesys empowers organizations to improve customer and employee experiences.

Skills & Requirements

Must-have

  • AI and CCaaS expertise
  • Data analytics skills
  • Strong communication skills

Nice-to-have

  • Interest in emerging technologies
  • Collaborative team player
  • Experience in workshop facilitation

Key Requirements

  • Bachelor’s degree in business or related field
  • Strong analytical and problem-solving skills
  • Previous experience in business analysis or customer experience

Work Rights

Legally permitted to work in Australia

Tailored Resume

Cover Letter