Not specified; not specified; competitive compensa...
Fully remote
Troubleshooting windows and macos operating systems
Managing active directory and microsoft 365
Supporting hardware, software, and application issues
This role serves as an escalation point for Tier 1 support to resolve complex technical issues across the organization
Job Summary
This role serves as an escalation point for Tier 1 support to resolve complex technical issues across the organization.
The position requires partnering closely with end users and senior IT teams to deliver reliable, high-quality support while contributing to process improvement.
Integrity offers a competitive compensation package and benefits in a family-like environment driven by a singular purpose to help people protect their life, health, and wealth.
Matching Summary
This role serves as an escalation point for Tier 1 support to resolve complex technical issues across the organization.
Salary
Not specified; Not specified; Competitive compensation package including benefits
Skills & Requirements
Must-have
Troubleshooting Windows and macOS operating systems
Managing Active Directory and Microsoft 365
Supporting hardware, software, and application issues
Creating technical documentation and knowledge base articles
Prioritizing multiple issues in a fast-paced environment
Nice-to-have
Experience supporting executive or VIP users
Mentoring Tier 1 support team members
Contributing to process improvement initiatives
Working with audio/video conference technology
Strong communication skills for non-technical users
Key Requirements
3–5 years of experience in customer-facing IT support
Bachelor's degree in Computer Science or related field preferred
Experience supporting onsite and remote employees in enterprise environments
CompTIA A+, Network+, or Microsoft certifications preferred