Circle Lead Customer Loyalty Ii

ING

Manila, Philippines
On-site
Customer centricity culture
Performance improvement
Data driven mindset
ING is seeking a Circle Lead for Customer Loyalty in Manila to oversee Retail Banking Operations, focusing on delivering operational excellence and enhancing customer service. The ideal candidate will lead a team of contact center professionals while fostering a culture of customer centricity and performance improvement

Job Summary

  • The Retail Banking Operations team is growing rapidly, delivering processing and contact center services globally with a focus on excellent customer, partner, and employee experience.
  • This role requires leading operations, scaling the organization, and engaging/developing people within a dynamic retail banking environment.
  • Key responsibilities include driving performance targets, coaching team members, and managing complex escalations to ensure permanent solutions.

Matching Summary

Match Score: 85

ING is seeking a Circle Lead for Customer Loyalty in Manila to oversee Retail Banking Operations, focusing on delivering operational excellence and enhancing customer service. The ideal candidate will lead a team of contact center professionals while fostering a culture of customer centricity and performance improvement.

Skills & Requirements

Must-have

  • Customer Centricity Culture
  • Performance Improvement
  • Data Driven Mindset
  • Root Cause Analysis
  • Contact Center Operations

Nice-to-have

  • Inclusive Orange Behavior Culture
  • Agile Way of Working
  • Stakeholder Collaboration

Key Requirements

  • Experience in leading Contact Center Professionals
  • Experience in setting up operational processes
  • Experience in performance management
  • Experience with flexible workforce arrangements

Work Rights

Not specified

Tailored Resume

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