Principal Software Engineer- Ai Self Service

CBA New Digital Businesses Pty

Australia
Ai agents and agentic systems
Rag, tool calling, orchestration
Large-scale distributed systems
Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale

Job Summary

  • Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.
  • You’ll join the Self-Service Experiences crew — a growing, high-impact engineering group responsible for customer chat and voice bots, agentic orchestration, and generative AI enablement.
  • Provide technical leadership and architectural direction across AI Self-Service, with a strong focus on voice bot migration and leading the transition from legacy IVR to an AI-enabled voice platform.

Matching Summary

Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.

Skills & Requirements

Must-have

  • AI agents and agentic systems
  • RAG, tool calling, orchestration
  • Large-scale distributed systems
  • Cloud-native microservices
  • Low-latency conversational systems
  • Modernizing legacy platforms

Nice-to-have

  • Full-stack exposure advantageous
  • Enterprise architecture awareness
  • Passion for AI innovation
  • Engineering excellence focus

Key Requirements

  • Hands-on experience building AI agents
  • Production experience with RAG and orchestration
  • Experience delivering large-scale systems
  • Backend engineering experience
  • Experience with cloud-native microservices
  • Experience modernizing legacy platforms
  • Experience operating across multiple squads

Work Rights

Not specified

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