Bilingual Consumer Affairs Coordinator

Nissan

Mississauga, ON, Canada
Base: $59,550.00 - $73,162.00; bonus/equity: not s...
Hybrid
Bilingual (english/french) communication
Customer service experience
Contact centre or case management
Manage executive, media, and social-media escalations by investigating cases, coordinating resolutions with internal teams, and documenting all actions in Salesforce

Job Summary

  • Manage executive, media, and social-media escalations by investigating cases, coordinating resolutions with internal teams, and documenting all actions in Salesforce.
  • Analyze trends in consumer feedback to identify improvement opportunities and propose process enhancements.
  • Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms, including seminars, leadership training, and tuition reimbursement programs.

Matching Summary

Manage executive, media, and social-media escalations by investigating cases, coordinating resolutions with internal teams, and documenting all actions in Salesforce.

Salary

Base: $59,550.00 - $73,162.00; Bonus/Equity: Not specified; Benefits: Comprehensive Benefits Package

Skills & Requirements

Must-have

  • Bilingual (English/French) communication
  • Customer service experience
  • Contact Centre or Case Management
  • Investigating and resolving issues
  • Salesforce case documentation

Nice-to-have

  • Executive-level escalation handling
  • Negotiation and conflict resolution
  • Coaching and guiding others
  • Process enhancement recommendations

Key Requirements

  • Minimum 1–3 years customer service experience
  • Bilingual (English/French) required
  • University degree preferred
  • Legally authorized to work in Canada

Work Rights

Legally authorized to work in Canada

Tailored Resume

Cover Letter