Not specified (assumed on-site based on job location).
High school diploma with 3-6 months experience
Strong computer navigation and pc knowledge
Ability to rotate shifts as needed
Concentrix is seeking a Customer Service Advisor in Quezon City, Philippines, to handle inbound and outbound customer interactions, ensuring quality service and resolution of routine issues. The role requires effective communication, customer empathy, and the ability to work in a fast-paced environment, with a preference for candidates who have some relevant experience
Job Summary
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Employees must ensure service delivered meets contractual Key Performance Indicators (KPIs) while clarifying customer requirements.
The role requires the ability to rotate shifts and maintain a pleasant, professional tone in all customer contact situations.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Service Advisor in Quezon City, Philippines, to handle inbound and outbound customer interactions, ensuring quality service and resolution of routine issues. The role requires effective communication, customer empathy, and the ability to work in a fast-paced environment, with a preference for candidates who have some relevant experience.
Skills & Requirements
Must-have
High school diploma with 3-6 months experience
Strong computer navigation and PC knowledge
Ability to rotate shifts as needed
Nice-to-have
Demonstrate empathy while building rapport
Skilled in multi-tasking and adapting quickly
Tolerance for repetitive work in fast-paced environment