Senior Manager - Customer Retention Strategy

Dyson

Not specified
Lead cross-functional teams including product and data
Deep understanding of crm and loyalty strategies
Strong analytical skills to translate insights into actions
Dyson is seeking a Senior Manager for Customer Retention Strategy to design and execute distinctive customer experiences that enhance engagement and retention. The ideal candidate will have strong leadership skills, a deep understanding of CRM and customer experience, and the ability to collaborate across functions to drive strategic initiatives

Job Summary

  • The role involves leading the creation and execution of unique, memorable customer interactions across all channels to drive engagement.
  • Candidates will design CARE Lifecycle Journeys to help owners maximize their Dyson products over a 2-3 year lifecycle.
  • The position requires collaborating with Revenue functions to create strategic Upsell, X-Sell, and Upgrade moments.

Matching Summary

Match Score: 85

Dyson is seeking a Senior Manager for Customer Retention Strategy to design and execute distinctive customer experiences that enhance engagement and retention. The ideal candidate will have strong leadership skills, a deep understanding of CRM and customer experience, and the ability to collaborate across functions to drive strategic initiatives.

Skills & Requirements

Must-have

  • Lead cross-functional teams including product and data
  • Deep understanding of CRM and loyalty strategies
  • Strong analytical skills to translate insights into actions

Nice-to-have

  • Relentless attention to detail
  • Commitment to improving customer value
  • Experience with AI-driven solutions

Key Requirements

  • Proven success leading cross-functional teams
  • Deep understanding of CRM and loyalty strategies
  • Strong analytical skills

Work Rights

Not specified

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