Premier Support Specialist

Blend Financial Inc

United States
Base: $80,000 - $90,000; bonus: eligible based on ...
On-site
2-4 years customer-facing experience
Experience collaborating with engineering teams
Knowledge of loan origination process
The role serves as the primary point of contact for premier clients, managing escalations and ensuring superior service delivery

Job Summary

  • The role serves as the primary point of contact for premier clients, managing escalations and ensuring superior service delivery.
  • Candidates must possess robust technical aptitude to rapidly acquire expertise in loan origination processes and web technologies.
  • The company offers a competitive compensation package including base salary, performance bonuses, equity, and comprehensive health benefits.

Matching Summary

The role serves as the primary point of contact for premier clients, managing escalations and ensuring superior service delivery.

Salary

Base: $80,000 - $90,000; Bonus: Eligible based on company and individual performance; Equity: Meaningful Restricted Stock Units provided

Skills & Requirements

Must-have

  • 2-4 years customer-facing experience
  • Experience collaborating with Engineering teams
  • Knowledge of Loan Origination process
  • Proficiency supporting RESTful APIs
  • Ability to troubleshoot production environments

Nice-to-have

  • Strong presentation skills for VP level stakeholders
  • Experience reducing customer churn
  • Project management execution capabilities
  • Willingness to work flexible schedules including weekends

Key Requirements

  • Minimum 2-4 years in technical support or customer success
  • Proven track record resolving production bugs with engineering
  • Experience managing relationships with large enterprise clients

Work Rights

Not specified

Tailored Resume

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