Process incoming interactions across multiple channels
Adhere to department standard operating procedures
The Customer Service Analyst position is responsible for providing superior customer service to internal stakeholders and external customers, in a professional, timely and self-directed manner
Job Summary
The Customer Service Analyst position is responsible for providing superior customer service to internal stakeholders and external customers, in a professional, timely and self-directed manner.
Daily activities include processing and responding to incoming interactions, order requests and inquiries from customers across multiple channels in compliance to department Standard Operating Procedures, Work instructions, and SOX requirements.
You will follow J&J Global Services tools, procedures, and guidelines in support of your day-to-day duties, with strong collaboration, adaptability and time-management skills being critical for this role.
Matching Summary
The Customer Service Analyst position is responsible for providing superior customer service to internal stakeholders and external customers, in a professional, timely and self-directed manner.
Skills & Requirements
Must-have
Order creation and inquiry management
Process incoming interactions across multiple channels
Adhere to department Standard Operating Procedures
Meet or exceed individual performance metrics
Proficiency with Microsoft Word, Excel and Power Point
Nice-to-have
Ideas for innovation and improvement
Commitment to diversity and inclusion
Agility and accountability
Digital Mindset
Cultural awareness and ability to work with diverse people
Key Requirements
Bachelor's degree or equivalent
Strong English language verbal and written communication skills
Research and problem-solving skills
Ability to execute tactically with minimal supervision
Knowledge of Compliance requirements (SOX and Business Controls) is desired
Knowledge and/or experience with Salesforce - SAP is desired