The role involves delivering exceptional on-site IT support to employees, agencies, and clients while ensuring deskside operations and meeting room AV are maintained
Job Summary
The role involves delivering exceptional on-site IT support to employees, agencies, and clients while ensuring deskside operations and meeting room AV are maintained.
Candidates must possess strong cross-platform expertise in Windows and Mac OS along with the ability to resolve Level 1 and 2 incidents efficiently.
WPP offers a culture of creativity and belonging with opportunities to influence projects at an unparalleled scale within a global Technology Operations team.
Matching Summary
The role involves delivering exceptional on-site IT support to employees, agencies, and clients while ensuring deskside operations and meeting room AV are maintained.
Skills & Requirements
Must-have
3-5 years IT help desk experience
Windows and Mac OS cross-platform expertise
On-site work availability required
Advanced English communication skills
AV technology working knowledge
Nice-to-have
Proactive problem-solving attitude
Empathy for diverse end users
Customer-focused approach
Ability to build trust-based relationships
Experience with cloud-based services
Key Requirements
3–5 years' experience in IT help desk or deskside support roles
Must be able to work 100% on-site from designated office locations
Strong written and verbal English communication skills at advanced level