Rep., Centralized Resident Services ($26.63)

The Irvine Company LLC

Irvine, CA, US
Base: $26.63; bonus/equity: not specified; benefit...
On-site
Outbound phone calls, text messages, and emails
Investigate and resolve complaints
Minimize objections for payment
Supports the Apartments Division by performing administrative and financial tasks for former resident accounts and provides exemplary customer service to our internal and external customers

Job Summary

  • Supports the Apartments Division by performing administrative and financial tasks for former resident accounts and provides exemplary customer service to our internal and external customers.
  • Places outbound phone calls, text messages, and emails to collect an outstanding debt, investigates and resolves complaints, and minimizes objections for payment.
  • The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

Matching Summary

Supports the Apartments Division by performing administrative and financial tasks for former resident accounts and provides exemplary customer service to our internal and external customers.

Salary

Base: $26.63; Bonus/Equity: Not specified; Benefits: Paid time off, matching 401(k), and health benefits

Skills & Requirements

Must-have

  • Outbound phone calls, text messages, and emails
  • Investigate and resolve complaints
  • Minimize objections for payment
  • Administer debt recovery activities
  • Maintain assigned accounts
  • Use property management software

Nice-to-have

  • Build positive relationships
  • Work independently
  • Adapt to department evolution
  • Collaborate with internal departments

Key Requirements

  • Bachelor’s degree preferred
  • Call center experience preferred
  • Demonstrated skill in negotiating
  • Excellent communication skills
  • Strong organizational skills
  • Experience in debt collections a plus

Work Rights

Not specified

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