**
Shell is seeking a Customer Success Specialist for its Manila office, offering fully remote work. The role focuses on providing high-quality customer service and support within the retail sector, managing various customer inquiries and ensuring effective communication across multiple channels.
**
Job Summary
This role supports the Order to Delivery Journey by providing high-quality frontline customer service across phone, email, chat, and social media channels.
The specialist manages retail loyalty experiences, including point redemption, data quality control, and resolving complaints within agreed SLAs.
Candidates will work with talented people on energy transition challenges while benefiting from flexible working hours and competitive salary packages.
Matching Summary
Match Score: 75
**
Shell is seeking a Customer Success Specialist for its Manila office, offering fully remote work. The role focuses on providing high-quality customer service and support within the retail sector, managing various customer inquiries and ensuring effective communication across multiple channels.
**
Salary
Competitive starting salary; Annual performance-related increase; Paid parental leave included