【東京/大阪】コンタクトセンター　エージェントサポートデスク　スタッフ Ia

Manulife

Osaka, Japan
Not specified; variable bonus based on performance...
Hybrid
4+ years financial institution experience
3+ years call center or help desk experience
Team leadership experience preferred
The role involves managing help desk operations for IA agents, including handling inquiries from sales representatives and agencies

Job Summary

  • The role involves managing help desk operations for IA agents, including handling inquiries from sales representatives and agencies.
  • Candidates must have at least four years of experience within a financial organization and three years in a call center or help desk environment.
  • The company offers a hybrid work arrangement with comprehensive benefits including social insurance, wellness programs, and a retirement system.

Matching Summary

The role involves managing help desk operations for IA agents, including handling inquiries from sales representatives and agencies.

Salary

Not specified; Variable bonus based on performance; Commuting expenses covered

Skills & Requirements

Must-have

  • 4+ years financial institution experience
  • 3+ years call center or help desk experience
  • Team leadership experience preferred

Nice-to-have

  • Agency support business experience
  • DX promotion and collaboration skills
  • Agile mindset and problem solving

Key Requirements

  • 4+ years financial industry staff experience
  • 3+ years call center/help desk practice
  • Leadership experience in team management

Work Rights

Not specified

Tailored Resume

Cover Letter