Team Member (clerical)

iberdrolaenergiasostenible.es

Glasgow, , GB
Base: £27,498 py; bonus/equity: not specified; ben...
Hybrid
Customer complaints management
Telephony skills
Ms office proficiency
SP Energy Networks is seeking a Team Member for their Complaints Team in Glasgow, offering a salary of £27,498 per annum with a hybrid working arrangement after a probation period. The role focuses on managing customer complaints and inquiries related to network performance and quality of supply, ensuring a high level of customer service

Job Summary

  • Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible.
  • As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits including pension scheme with double match contributions, 36 days annual leave, and healthcare benefit options.
  • SP Energy Networks is part of the Iberdrola Group, investing over £5.5 billion into the transmission network to support renewable energy growth and Scotland’s Net Zero ambition by 2044.

Matching Summary

Match Score: 85

SP Energy Networks is seeking a Team Member for their Complaints Team in Glasgow, offering a salary of £27,498 per annum with a hybrid working arrangement after a probation period. The role focuses on managing customer complaints and inquiries related to network performance and quality of supply, ensuring a high level of customer service.

Salary

Base: £27,498 per annum; Bonus/Equity: Not specified; Benefits: Pension scheme with double match, 36 days annual leave, healthcare options, life assurance, and various employee discounts

Skills & Requirements

Must-have

  • Customer complaints management
  • Telephony skills
  • MS Office proficiency
  • Customer service environment experience
  • Complaint resolution processes
  • Hybrid working arrangement

Nice-to-have

  • Influencing and negotiation skills
  • Ability to prioritise tasks
  • Teamwork skills
  • Willingness to learn
  • Process improvement involvement

Key Requirements

  • Experience in customer service or contact centre
  • Experience dealing with complaints
  • Experience using MS Excel
  • Legal right to work in the UK

Work Rights

Must have legal right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter