Sr. Customer Service Representative (parking & Transportation)
University of Miami
Coral Gables, Florida, US
Minimum 2 years relevant experience
Ability to work evenings nights weekends
Proficiency in microsoft office software
The Senior Customer Service Representative serves as the primary point of contact for the University of Miami Office of Parking & Transportation
Job Summary
The Senior Customer Service Representative serves as the primary point of contact for the University of Miami Office of Parking & Transportation.
This role involves resolving complex customer inquiries regarding parking permits, citations, and transportation services while guiding front-line staff.
The position requires adherence to strict financial compliance standards including PCI regulations for credit card transactions.
Matching Summary
The Senior Customer Service Representative serves as the primary point of contact for the University of Miami Office of Parking & Transportation.
Skills & Requirements
Must-have
Minimum 2 years relevant experience
Ability to work evenings nights weekends
Proficiency in Microsoft Office software
Strong oral and written communication skills
Experience handling confidential information
Nice-to-have
Knowledge of parking management systems
Experience supervising student employees
Conflict resolution and de-escalation skills
Familiarity with T2 Flex software
Proven ability to train and motivate others
Key Requirements
High school diploma or equivalent
Minimum 2 years of relevant experience
Ability to process confidential information with discretion