Agente De Soporte Kmaleon

Wolters Kluwer N.V

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Technical support first level
Customer service skills
Problem diagnosis and resolution
** Wolters Kluwer N.V is seeking an Agente De Soporte Kmaleon to enhance customer support for their Kmaleon platform. The role involves technical support, problem-solving, and collaboration with technical teams, offering a hybrid work model with flexibility. **

Job Summary

  • Wolters Kluwer is a global leader in information solutions and specialized services in fiscal, accounting, labor, and management fields for professional offices and companies.
  • The role offers hybrid work with 2 days per week onsite attendance and 2 months per year of intensive workdays from 9 am to 4 pm.
  • The position involves managing technical support incidents, providing user guidance, documenting issues, and collaborating with teams to improve service quality.

Matching Summary

Match Score: 75

** Wolters Kluwer N.V is seeking an Agente De Soporte Kmaleon to enhance customer support for their Kmaleon platform. The role involves technical support, problem-solving, and collaboration with technical teams, offering a hybrid work model with flexibility. **

Skills & Requirements

Must-have

  • Technical support first level
  • Customer service skills
  • Problem diagnosis and resolution
  • MS Office knowledge
  • Hybrid work modality
  • Flexible working hours

Nice-to-have

  • Experience in customer attention
  • Basic IT technical knowledge
  • Communication and organizational skills
  • Ability to work under pressure
  • Collaboration with technical teams

Key Requirements

  • Experience in customer service valued
  • Related IT or administrative training valued but not mandatory
  • Knowledge of MS Office
  • Basic technical IT knowledge

Work Rights

Not specified

Tailored Resume

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